Retail Security Services
Interested in our services? We’re here to help!
Contact us for a free consultation
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
Contact Details
Email: info@srs-solutions.com
Website: www.srs-solutions.co.uk
Contact: 07934873429
Contact Us
Current security challenges within the retail sector
Lack of Police response/resource. Non prosecution
Lack of Police resources and high-threshold for prosecution resulting in no deterrent or punishment to offenders, increasing repeat incidents.
Security staff not specialised in Retail Security or LP
Security staff not trained on specific Retail Security or Loss Prevention in theft prevention, compliance polices. Lack of experience or from other security sectors
National inflation and cost of living rises
Increased theft and fraud on retailers. More theft by customers including first-time shoplifters due to inflation cost of living.
Internal theft and fraud
Internal theft and fraud increase due to lack of controls, too much trust, deterrent, cost of living and inflation, and lack of Police presence. More people tempted due to financial pressure.
Professional shoplifting/Organised Retail Crime Groups
More targeted high value and repeat thefts due to lack of deterrent. Professional shoplifters going equipped and targeting stores. National and organised groups/individuals committing sophisticated thefts and frauds.
No security plan or strategy in place
Security staff deployed with no clear strategy or action plan in place. Staff not being focused on key areas, or aligned to clients needs or risks. Resulting in poor ROI for businesses and no impact on shrink.
Lone working or reduced staff coverage
Increased risk of robberies, till snatches, and shoplifting as easier to go undetected and no staff deterrent. Staff feeling vulnerable and businesses shrinkage increases.
Political and social unrest and tensions
Potential for looting, criminal damage, and more hostility towards business due to the uncertainty and tension. More emboldened perpetrators due to lack of deterrence
The only security solution you will ever need.
Our strategic S.T.R.O.N.G approach to determining risk and creating your Solution
Our
strategic
S.T.R.O.N.G
approach
STEP 1
Situational analysis
(Client consultation)
Introduction to SRS, and get to know clients company. Understand security risks, priorities and goals
STEP 2
Threat assessment
( Data Analysis)
Review client KPI data. Alongside relevant local, national data to understand the risks
STEP 3
Risk Assessment
(Physical Review)
Conduct on site risk assessments to identify security risks and vulnerabilities. Understand staff and potential customer views.
STEP 4
Operational Stakeholder review
Liaise with key stakeholders and review risk and data findings. Agree actions, timescales and resource required.
STEP 5
New Specialised Security Solution and Implementation
We combine all key areas of our strategy to create your specialist security solution including specialised training, strategy and agreed SLAs. Individual operatives receiving specialised training, actioning security strategy and become operational.
STEP 8
Gather data, feedback loop and
Monitor/Review
We constantly monitor, support and oversee solution. Liaise with stakeholders. Measure impact, and review strategy. Ensure short and long term ROI and success.
Specialised service so you can succeed
Customised client Security Solution

- Unique tailored security solution for your business
- Solution created by industry experts
- Based on
- More effective security
- Target and focused on highest risks
- Greater results and ROI
Better Customer Service & client engagement

- Committed to the highest standards of customer service to our clients.
- Reputational protection
- Focused on your business
- Quicker response to change
- Greater understanding of needs
- Collaborating for success
Data driven approach & sector specific training

- Utilising key data drivers
- Operatives using strategy and data
- Effective security strategy in place
- Ongoing and sector specific training
- Utilising local and national key data drivers.
"Elevating security standards through continuous learning and development"

SRS Specialist Training
Tech Driven
Our unique sector driven training is completed and supervised on our online platform
Gap in current skills
Our training content fills sector gaps in training and experience to provide greater quality operatives, and service
Continuous training/development
Our staff must complete induction training and monthly refreshers. They continue their knowledge development throughout employment
Sector Specific & unique
Our training is unique and is specific to sector key areas.
Created by expert
Our training modules are created by our CEO and sector specific operatives who have real world experience
The full package
Our training is a mixture of online knowledge, classroom & supervised experience.
Retail Security Officers
- Customer service
- Working with the client
- Professionalism & integrity
- Theft laws & Powers of arrest
- Use of forces and Detention Procedures
- Searching-legal and ethics
- Surveillance & Observation Techniques
- Key elements of theft
- Understanding different types of theft & fraud and methodology
- EAS security tagging systems-responding and customer service
- Deterring v arrests
- Specialised detecting theft/fraud training and grades of learning
- ASCONE criteria in depth
- Ticket switches
- Fitting room thefts
- Making the arrest
- Snatches
- Counterfeit money
- Using security equipment
- Working with store teams
- Third-party information
- GDPR
- Organised Retail Crime Gangs
- Teams
- Trolley Push-Outs
- Theft drivers-why people steal
- Statement writing & reporting
- Staff Searches
- Understanding non-productive detainments (False arrests)
- Conflict management and descalation
- Dealing with controlled substances
- Understanding loss data
- Returns-fraudulent and potential conflict
- Barring individuals
- Understanding and upholding store policies
- Holding room scenarios
Store Detectives
- Legal definitions
- Customer service
- Working with the client
- Customer service
- Key elements of theft
- Understanding different types of theft & fraud and methodology
- EAS security tagging systems-responding and customer service
- Deterring v arrests
- Specialised detecting theft/fraud training and grades of learning
- ASCONE criteria in depth
- Ticket switches
- Fitting room thefts
- Making the arrest
- Snatches
- Counterfeit money
- Using security equipment
- Working with store teams
- Third-party information
- GDPR
- Organised Retail Crime Gangs
- Teams
- Trolley Push-Outs
- Theft drivers-why people steal
- Conflict Resolution
- Statement writing
- Staff Searches
- Understanding non-productive detainments (False arrests)
- Dealing with violence
- Dealing with controlled substances
- Understanding loss data
- Returns-fraudulent and potential conflict
- Barring individuals
- Holding room scenarios
- Customer service
- Key elements of theft
- Operating covertly in different environments
- Understanding different types of theft & fraud and methodology within retail
- Ticket switching, Refund fraud, pickpockets,
- Anti-social behaviour
- Retail Organised Crime Groups
- Dealing with violence
- Using technology
- Deterring v arrests
- Specialised detection training and grades of learning
- Making the arrest
- Holding room scenarios
- Using key data to drive performance
Shopping centre security officers
- What the role is and what our goals are
- What the security operative may encounter
- Legal definitions
- Customer service
- Key elements of theft
- Understanding different types of theft & fraud and methodology
- Anti-social behaviour
- Dealing with violence
- Using technology
- Working with our team
- Working with the client
- Customer service
- Internal theft drivers
- Maintaining professionalism
- Investigating internal theft
- Searching staff and contractors-the basics and laws
- Dealing with positive searches
- Upholding and enforcing policies
- Systems and protocols
- Focused quality patrols and what to look for
- Booking in and out
- H&S
- Making the arrest
- Data Protection
- Understanding and focusing on the data
- Police Referrals and statements.
- Contractors procedure
Loss Prevention Officers
- Customer service
- Working with the client
- Legal definitions
- Key elements of theft
- Internal theft drivers
- Exception reporting
- Cash Process and loss
- Training staff
- Understanding different types of theft & fraud and methodology
- EAS security tagging systems-responding and customer service
- Deterring v arrests
- Specialised detecting theft/fraud training and grades of learning
- ASCONE criteria in depth
- Ticket switches
- Fitting room thefts
- Making the arrest
- Snatches
- Counterfeit money
- Using security equipment
- Working with store teams
- Third-party information
- GDPR
- Organised Retail Crime Gangs
- Teams
- Trolley Push-Outs
- Theft drivers-why people steal
- Conflict Resolution
- Statement writing
- Staff Searches
- Understanding non-productive detainments (False arrests)
- Dealing with violence
- Dealing with controlled substances
- Understanding loss data
- Returns-fraudulent and potential conflict
- Barring individuals
- Holding room scenarios
- Legal definitions
- Customer service
- Key elements of theft
- Operating covertly in different environments
- Understanding different types of theft & fraud and methodology within retail
- Ticket switching, Refund fraud, pickpockets,
- Anti-social behaviour
- Retail Organised Crime Groups
- Dealing with violence
- Using technology
- Deterring v arrests
- Specialised detection training and grades of learning
- Making the arrest
- Holding room scenarios
- Using key data to drive performance
Contact Details
Email: info@srs-solutions.com
Website: www.srs-solutions.co.uk
Contact: 07934873429
Contact Details
Email: info@srs-solutions.com
Website: www.srs-solutions.co.uk
Contact: 07934873429
Copyright SRS Solutions 2025